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John J. Boll (ed.) / Reader services in libraries : a day in honor of Margaret E. Monroe

Monroe, Margaret E.
Adult services: prediction and control,   pp. 26-39 ff. PDF (5.2 MB)

Page 37

Institutes", is collaborative planning with its special publics.
Such collaborative planning allowed the groups and organizations to
identify their needs, to contribute their knowledge of group inter-
ests, to react to possible services proposed by the library staff,
and to carry the word of the now-relevant program to their member-
ship -- thus assuring for the service an activated user public. The
technique of collaborative planning is now widespread among public
library adult service programs. Joint planning in the arts and with
groups of older adults are current patterns with greatest visibility.
     A second relationship established in the program of activating
use of the library is based on the recognition that there are many
forces in the community that, willy-nilly, are controlling the li-
brary user and propelling him to library use -- employers, government,
organizations to which the "user" belongs, whether trade union
church or study club. The identification of the pressures generated
by these forces and analysis of those for which library service may
be relevant is part of the adult service librarian's task in community
analysis. As businesses open new lines of work, requiring employees
to gain new knowledge and new skills; as local governments adopt new
regulations; as schools establish new parent responsibilities; as
neighborhood associations require the exercise of new civic skills --
public libraries need to work with these community forces to supply
the library resources suitable to help meet the need, and at the right
time and in the relevant places.
     A third aspect of the program of activating use of the public
library lies in the collegial relationship between the adult services
staff and the related educational and informational agencies: the
media, the adult learning programs of public institutions, the public
education programs of civic organizations or civic-minded special in-
terest groups. Here the public library adult service policies set a
variety of forms of collaboration, from supply of requested materials,
to meeting space and publicity, to cosponsorship, to collaborative

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