00:23:49 - 00:25:45 Publishing
publishing, refereed journals, publications; public, questions and answers
Did you get to publish a lot?
Yes. That was part of the job. The only product the Forest Products Laboratory has is publications and presentations at meetings. You need to get the information out to the public. The customer is the public and one of the things you have to do is you have to get that information out to them. Now your only way to do that is through publications. They preferred you do it in refereed journals where it is actually reviewed by your peers, that's the first choice. The second is lab publications, they encourage you to go to meetings and give papers. Again, then you had instant feedback from your audience when you gave a paper. The other thing you had to do was answer questions. The phone would ring, you had no idea who was on the phone, they had a question, it was your job to answer that question the best you could, answer it honestly and to the best of your ability. If you didn't know, but if you knew somebody else had a better answer or had the answer for it, you didn't know it, then you would refer them to that person. Then usually you would tell the person that's on the phone, if you don't get a reply from whoever I transfer you to, call me back and I'll follow up. Because the one thing you wanted to do was to make sure that the public got an answer to their question because they are paying taxes and the taxes are used to support the Lab, just like the employees are paying taxes, but they are the customer of the Laboratory. That was one of the things that was---I think everybody learned early on in their career that your customer is the public.